Rule: from 16:00, if Laters is below 50% of Early, tickets go only to Laters. Once threshold is reached, assignment restarts from the lowest-load Early member, then continues with global RR.
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Team Management
History
⚠️Reminder: For every ticket, always mark whether it is a Critical Incident (CI) and whether it should be included in the Handover (HO) email.
HO
CI
Shift
Name
Ticket
UCN
Customer
Notes
Time
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Action Logs
Timestamp
User
Action
Details
Target
About Madrid RR App
Madrid RR is a mission-critical tool designed for the IPC GSOC Madrid site to streamline ticket assignment and team coordination.